Terms of Service

Last updated: October 2026

Submeto is operated by AlphaBlue Thailand, located at 187/50 Moo 5, Choeng Noen Subdistrict, Mueang Rayong District, Rayong Province 21000, Thailand ("we", "us", or "our").

1. Acceptance of Terms

By accessing or using Submeto ("the Service"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.

2. Description of Service

Submeto provides form data collection, storage, and delivery services. The Service allows you to receive form submissions from your websites and applications without building custom backend infrastructure.

3. Account Registration

You must provide accurate and complete information when creating an account. You are responsible for maintaining the security of your account credentials and for all activity under your account.

4. Acceptable Use

You agree not to use the Service to:

  • Collect data in violation of applicable laws or regulations
  • Send spam or unsolicited communications
  • Collect sensitive personal data (health records, financial data) without appropriate safeguards
  • Exceed rate limits or abuse the Service infrastructure
  • Attempt to access other users' data or accounts

5. Plans and Billing

Free accounts are subject to the account-wide usage limits described on our pricing page. Starter and Pro are one-time compute point packages with the same Paid access. Each purchase grants its own 365-day Paid entitlement, while purchased compute points do not expire. When no Paid entitlement remains, Free account limits apply. You may purchase again at any time. Refunds are requested per Stripe purchase from Dashboard Billing. When fewer than 7 days have elapsed and that purchase has never used compute points, you may confirm a full refund with no processing fee. Otherwise, while fewer than 30 days have elapsed, a manual quote is based on remaining compute points and deducts only verified, non-refundable payment costs; you must confirm the exact amount before approval. Fraud, duplicate charges, Submeto errors, undelivered service, and refunds required by law are reviewed separately without this deduction. Coupon packages have no cash value.

6. Data Ownership

You retain ownership of all form submission data collected through the Service. Submeto acts as a data processor on your behalf. We do not sell your submission data. We process it to provide the Service, including through infrastructure providers and the AI steps and delivery destinations you configure. You are responsible for providing appropriate notices and having a lawful basis for the personal data you collect and the processing you instruct.

7. Data Retention and Export

Each Form has a fixed retention period. The default is 730 days; shorter periods are available to every account, and active Paid access adds periods up to 1,825 days. Automatic expiry cleanup is not active yet; we will announce its activation before it begins. Account-level exports are asynchronous, rate limited, split into parts when needed, and available for 24 hours. You are responsible for downloading and safely storing any copy you need before expiry or account deletion.

8. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted service. We may perform maintenance that temporarily affects availability. We will provide advance notice for planned maintenance when possible.

9. Limitation of Liability

To the maximum extent permitted by law, Submeto shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service.

10. Termination

We may suspend or terminate your account if you violate these terms. You may delete your account at any time using email verification and explicit confirmations. Acceptance immediately disables account access, Paid access, remaining compute points, Forms, API Keys, and exports. We target removal of online product data within 30 days. Pseudonymized financial or legal evidence and encrypted backup generations may remain for their required retention and rotation periods.

11. Changes to Terms

We may modify these terms at any time. Material changes will be communicated via email or in-app notification. Continued use of the Service after changes constitutes acceptance.

12. Contact

For questions about these terms, contact us at[email protected].